Policies

Check-In Times:
4:00 PM - 9:00 PM

Check-Out Time:
11:00 AM

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SMOKING: All our rooms are non-smoking, as are all common areas, including around the building. Please no candles or incense as well. We can direct you to outdoor locations where you may smoke. If you smoke in your room, there will be a $250 cleaning charge.

COMMUNICATIONS: Telephones are not currently provided in our rooms. If you need to make a call, there is a landline phone downstairs in the conference room, and you are welcome to give our phone number as a contact point. Cellphone coverage inside is not reliable. We offer complimentary Wi-Fi throughout the inn.

CHECK-IN AND CHECK-OUT TIMES: Check-in time is from 4 PM to 9 PM. You can drop off luggage etc. earlier than 4 PM or arrive later than 9 PM - please just call ahead to let us know. Check-out time is 11 AM.

CANCELLATIONS and CHANGES:
We are always more than willing to rebook your stay so long as we are notified more than 24 hours prior to check in.
A reservation may not be rebooked more than twice.
Rooms may not be available to be rebooked in peak season.
Rebooking must be made within 6 months of the day you cancelled.
Guests who cancel 30 days or more prior to arrival date may receive a full refund.
Guests who cancel between 30 and 7 days prior to arrival we can offer up to a 50% refund.
Cancellations made less than 7 days prior to arrival are not eligible for a refund.
There are currently no fees for canceling or rebooking.
No shows are not eligible for refunds or rebooking.

DEPOSITS
Deposits may be taken for room blocks, large amount of bookings or for a reservation at the cottage.
Deposits may be anywhere from the cost of one night up to 50% of your stay.
Deposits can be used to pay for part of the booking or, in cases such as room blocks, they may be returned if multiple guests are paying for themselves.
Any deposits that are to be returned, will be returned any time from checkout to 14 days past. Please give extra patience as banks may further delay.
(Peak Seasons are from mid-September to mid-October and late January to early March.)
Please note that rates and policies are subject to change.
Limitations and restrictions may apply

PET OCCUPANCY AGREEMENT
The Windham Hill Inn Pet Occupancy Agreement
You agree to a pet occupancy fee of $50 per stay per pet
- A maximum of two pets is allowed per room. Size restrictions may apply.
- Please ensure the good behavior of your pet. You are responsible for your pet’s actions at all times while staying at the Inn.
- You agree to pay for any damages to accommodations, furniture, amenities, public
areas (including landscaping) or guest property caused by your pet. These charges will
be applied to your credit card on-file with the Front Desk. These charges may be applied
after check-out if damages are not discovered beforehand.
- Your pet must be always on a leash when in common areas and around buildings.
- You must clean up after your pet in your accommodations and in all public areas at the Inn.
- Pets are not allowed on any furniture.
- Pets are not allowed inside the conference room, or around the pool.
- Your pet should not be left unattended in your accommodations. Should you need to
leave your pet in your accommodations for a brief period, we prefer that you crate
them. If you are contacted regarding a disturbance under these circumstances, you
must return immediately to care for your pet.
- If your pet has an accident or is sick within your accommodations, please notify
us so that we may supply you with proper products for cleaning.
- If your pet is left unattended anywhere on the property and causes disturbances, you
hereby permit agents of the Windham Hill Inn to restrain your pet, or contract the proper authorities (e.g. animal control) to do so.
- The Windham Hill Inn reserves the right to insist that you remove your pet from the property and place them at a kennel if your pet is creating disturbances or damage to resort or guest property.
- The Windham Hill Inn reserves the right to decline occupancy to any pet at any time.
- The Windham Hill Inn is not responsible for your pet if it is lost or injured while staying at the resort.